Downtime Reduction Case Study: JetHeat Heater Success Story
A large construction company in western Canada was working on a multi-billion-dollar infrastructure project in a remote part of British Columbia. The rapidly changing weather with long spells of snowfall posed a severe threat to the construction.
They needed access to reliable heating solutions to get through critical construction stages such as concrete pouring and shotcreting.
The contractors approached Cahill to develop a comprehensive project heating plan with a special focus on downtime reduction. The heaters’ uptime needed to be maximized to ensure that the construction was not delayed.
Cahill mobilized a fleet of portable flameless heaters to the site and built a custom service plan to guarantee a reduction in downtime. The service plan entailed the rotational deployment of trained service technicians on-site to set up equipment as needed, perform proactive service checks regularly, and respond immediately to any failures or issues on site.
Over the entire heating season, the Cahill technicians responded to all customer requirements, diagnosed potential problems, and fixed issues on the spot.
By having an inventory of essential parts on site, and the unique construction of the Cahill JetHeat product, which allows any part on the unit to be replaced in under two hours, uptime was maximized for the customer.
Cahill’s flexibility with on-site service options resulted in a sharp reduction in downtime. Cahill’s heaters ran for a combined total of approximately 30,000 hours and had to be taken offline only a handful of times.
Using data from remote monitoring software, the combined downtime of the Cahill heaters was calculated to be around 0.38%, and the customer experienced no issues with the quality of work on the site due to lack of heat even in the most extreme temperature conditions.
By meeting its service promise, Cahill alleviated the customer’s burden by virtually eliminating downtime and helping them continue construction throughout the winter.